Welcome to Off the Wall Music Help Desk!
Your all-in-one resource for lessons, schedules, and support—because learning music should be stress-free and fun!
Billing Questions
5 Articles
Cancellation Questions
8 Articles
How do I turn off lesson alerts or notifications?How do I cancel a single lesson?What happens if my teacher cannot make a lesson?I told my teacher I wouldn’t be at the next lesson, does that qualify as a notice of cancellation?My child was sick, and we didn’t know that they would be sick 48 hours in advance. Do we still have to pay?How do I permanently discontinue lessons?I want to take a break from lessons, how do I do that?What is your cancellation policy?
Free Lesson Questions
6 Articles
Important Links
7 Articles
General Questions
23 Articles
Can I stop by and tour the school?Do you offer lessons in a student's home?Do you teach Adults?How does the free practice time for the first month work?Do you have a summer camp?Do you offer any classes in addition to private lessons?Where do I park?Where are you located?
View all items in “General Questions”Scheduling Questions
9 Articles
Can I reschedule my lesson?Who can schedule practice time at the school?I have a very busy schedule, do I have to set a regular time slot every week?I have a recurring slot and am planning an extended vacation. Can I keep my spot?I would like to schedule multiple students and would like them at the same time, is that possible?What if the time I want isn’t available?How do I set up a recurring lesson, or change an existing one?How old does my child need to be to start lessons?
View all items in “Scheduling Questions”