Off the Wall sends an invoice statement for music lessons on the first of the month using autopay for lessons during the calendar month.
Each month you will see an invoice in the portal for all of your lessons on the schedule for the calendar month.
Invoices are due prior to your first paid appointment. Everyone is set up on autopay and we have you login and add your payment method. We accept payment via credit or debit card in the Student Portal. We do not accept checks.
Any unused reschedule or cancellation credits (Any lessons that you cancel with more than 48 hours of notice will be issued a lesson credit which you can use to schedule a future lesson of the same type) in your portal you can ask the office to apply toward your next invoice.
Credits for canceled lessons:
When you cancel a lesson a reschedule credit is created. You may use that lesson to reschedule or ask the office to apply it toward your next invoice. You will see the invoice on your upcoming invoice as a date in the notes and "Account Credit" - $ on the invoice payment lines. The total paid will reflect any credits and amount paid by card. You can see how much you actually paid by viewing the charge next to 'credit card'
Credits are manually applied by the office and we do our best to apply them all forward, but sometimes they are missed. We will apply them forward as soon as aware.
Please review our Pricing and Policies for detailed information on how our billing works.
We do charge a late fee of $20 on all past-due invoices, so please keep your card updated.